Pets

FAQs

Does store have coupon codes and where can I find them?

As a matter of FAQ, not only do we have coupon codes, but we show all active codes allowing you to choose the one that works best for you. We believe we’re the first website that shows our customers all active codes to make sure you get the lowest price possible!

Do your products come with a warranty?

offers a generous 90 DAY return policy and warranty providing you more confidence and security with every purchase! In addition, products that have a manufacturer’s warranty will come with the necessary manufacturer’s warranty information. Please contact the manufacturer as needed. You can learn more or contact

How fast do you ship, and will I receive tracking information?

We only sell what we have in our warehouse so there are no delays.  We ship within 1-2 business day from our Chicago, IL facility, and you will typically receive your item in about a week. Once your item has left our warehouse, you will be emailed tracking information. If you've created an account on store.com, you can log into your account to view your order history, complete with tracking details.  Guests, you can track your orders here. 

What is store Return Policy?

Buy with confidence because we stand by our products and make the process simple!  We have a 90 DAY return policy and warranty for items purchased on store.com.  Please contact us for any reason within 90 days if you are not satisfied with your purchase.  Please note return shipping fees may apply.  You will receive a refund for items that are returned back in its original condition and packaging, otherwise store credit will apply.  Only items shipped within the contigious . are eligible for returns. Some exclusions may apply.

Contact our customer service team here with any questions, to initiate a return online, as a Return Authorization Number is required for all exchanges and returns, or to explore other shipping options. Please have your order number ready prior to contacting us to expedite the process.

What forms of payment do you accept?

We accept Amazon Pay, PayPal, Visa, Mastercard, Discover, and American Express. 

  • Expedited Order Processing

    Your order is processed and prepared for shipping with top priority — so you get it faster.


  • 90-Day Free Returns

    Enjoy worry-free shopping. If you’re not completely satisfied, return your order within 90 days .


  • Fast and Tracked Shipping

    Every order ships with tracking so you can follow your package every step of the way.


  • Quality Guarantee

    We stand behind our products. Each item is carefully selected and backed by our quality promise.